Just because your customers often send short, “tone deaf” e-mails doesn’t mean you should reply the same way. You can use less words too, but still convey a tone that shows you feel their pain and want to help, without wasting their time, or yours. Here are a few trust-building phrases your customer service and inside sales folks can write today:
Empathy: “The last thing you need is to worry about this…”
Problem-solver: “I will fix this for you.”
Action: “Consider it done.”
Personal: “Welcome back, we missed you.”
Confirm: “Does my answer take care of this for you?”
I’m continually sharing new e-mail phrases to “stay inside the circle”. Want to see more? Enter your e-mail so you don’t miss out on what’s next. NOTE: I hate spam too. You can “opt-out” if my ideas are not helping your employees.